Texts the problem.
They use iMessage, RCS or SMS, the app they already have. Stead asks follow-up questions about the issue and its urgency, and collects photos.
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Tenants still just text. Stead asks the follow-up questions and turns each message into an organized work order you can review, send to a contractor and keep on record.
No tenant app or portal login. Stead supports iMessage, RCS and SMS.
Your tenants message a Stead maintenance number instead of chasing you down. You get the full picture before you call anyone.
Requests are placed with the right property and unit, so nobody has to forward screenshots or retype a text thread.
Team · $2.99 per active unit per month · 4–20 units
Get help setting upStead for small property teamsStart with one property. Native PMS handoffs are being developed with design partners, and we confirm the available path before proposing a rollout.
Scale · from $1.99 per unit per month · quoted
Design partnersDiscuss your portfolioStead for larger portfoliosHow it works
They use iMessage, RCS or SMS, the app they already have. Stead asks follow-up questions about the issue and its urgency, and collects photos.
The request arrives in your queue with its details attached. You choose the contractor and approve the scope and spend.
They review the job and respond without creating a Stead account. Accepting a job is not approval to start work; quotes and scheduling stay with the repair.
Your maintenance workspace
Everything you’d otherwise ask for, gathered before the request reaches your queue. Then choose a contractor, follow approvals and scheduling, and keep the repair record with its recorded cost.
Pricing
Every plan includes resident intake and the maintenance workspace, with unlimited teammates. Pricing is based on rental units, not buildings.
Free · Up to 3 units
$0/ month
Team · 4–20 units
$2.99/ active unit / month
$29 monthly minimum · $2.49 per unit billed annually
8 units → $29/mo · 12 units → $36/mo · 20 units → $60/mo
Scale · 21+ units
From $1.99/ unit / month
Quoted for your portfolio
Every plan includes resident messaging through Stead with a fair-use allowance of 25 messages per unit per month, more than most rentals use. No per-message fees apply within that allowance.
Common questions
Built by an independent landlord. Stead’s founder manages two multifamily properties and a townhouse.
No. Tenants message Stead through their usual messaging app. They do not need a Stead account or a resident-portal login.
Stead supports iMessage, RCS and SMS. Available messaging features depend on the device, network and message service.
No. Your enrolled residents can use a Stead maintenance number. Stead matches their contact information to the appropriate rental so the request reaches the right workspace.
Yes. Share a private job link with the contractor you choose. They can respond without creating a Stead account.
You or your authorized team review the request and control contractor selection, scope and spending approval.
Stead records the conditions the resident reports and keeps urgent issues visible for your team to review. Stead is not an emergency service. Residents should follow their property’s emergency instructions when immediate help is needed.
You can use Stead’s maintenance workspace today. Native PMS handoffs are being developed with design partners; contact us to discuss your software and the available options.
You can keep recorded repair costs with the work-order history and review them by rental.
Get in touch
Share a few details about your rentals. We’ll reply with a suitable starting point, a clear price and an honest answer about integrations.