Consistent intake across properties
Collect the issue details in one record whenever a resident reports by iMessage, RCS or SMS.
Stead for small property teams
Give your team the details before they assign the repair.
Stead collects maintenance reports by message and organizes the follow-up, photos and property context. Your team gets one queue to review requests, coordinate contractors and see the next action.
What changes
Consistent intake. Clear next actions.
Clear next actions
See which requests need review, contractor response, approval or scheduling.
Connected contractor coordination
Keep the job details and response history attached when outside vendors handle the work.
How it works
From the first message to the finished repair.
Residents report the problem. Your team makes the decisions. Stead keeps the details and next steps together.
- 01Add your properties and residentsSet up properties, units and resident contacts so each report lands with the right rental.
- 02Residents message SteadThey use their usual messaging app. Stead gathers the issue details and photos.
- 03Review and send the jobAssign an owner on the team, or share a private contractor link.
- 04Keep the repair recordFollow approvals and scheduling, confirm the outcome, and record the final cost.
Inside Stead
One workspace for a growing set of properties.
Portfolio-wide queue
Requests by status across properties and units, with the current next action visible.
Unlimited teammates
Everyone responsible for maintenance can work in the same queue without paying for another seat.
Contractor links and approvals
Contractor selection, quotes, spending approval, scheduling and progress stay in one sequence on the request.
Delivery visibility
See when resident and contractor messages were queued, delivered or need follow-up.
A practical pilot
Start with one property or a small group of units.
Choose a starting group, agree on who handles each next step, and evaluate request completeness and your team’s follow-up work.
Talk to us
Discuss a pilot for your properties.
Tell us how many units you manage and how requests arrive today. We’ll reply with a starting point and a clear price.
Discuss a pilot