Send the work, not the entire inbox
Contractors need the problem, location, access constraints, and relevant evidence. They do not need a forwarded chain of resident messages with no clear request.
Stead organizes the handoff so the person doing the work can understand the issue before arriving.
Keep the property team accountable
The operator decides who receives the work and what information is shared. Stead supports coordination; it does not authorize spend or replace the team's vendor controls.
Preserve repair history
The value of a maintenance record grows over time. Keeping the original report and repair context together helps a team recognize repeat issues and answer resident questions later.
Frequently asked questions
Does every contractor need a Stead login?
Stead is designed to make the handoff useful without requiring every outside contractor to adopt a full property management portal.
Does Stead automatically approve contractor work?
No. The property team remains responsible for assignment, authorization, cost approval, and completion review.
Can a request retain photos and notes?
Yes. Relevant photos, resident-provided details, and handoff context can stay connected to the maintenance record.